Our Customer Care people are experts at turning customer interfaces into positive, no-hassle customer experiences. They manage all aspects of essential network customer contact, from receiving in-bound calls about faults or service enquiries, to managing the web-based capture and processing of customer service information.
Customer Care people often work alongside other project team members to design integrated service delivery solutions that involve some sort of planned customer interaction or follow-up, or require customer permission to gain access.
Our network operating clients typically rely on Service Stream to manage aspects of customer care that are critical to customer satisfaction and loyalty. Our reputation for excellence is based on the experience and know-how of our Contact Centre solution team, which includes:
- Customer service specialists
- Workforce managers
- Reporting analysts
- Process mapping/re-engineering analysts
- Implementation managers
- Commercial pricing and business specialists