Technology Solutions

Service Stream has developed and implemented leading edge technology solutions that enable its outsourcing services to be both efficient and customer friendly.

Each solution is tailored for each client to automate the processing of customer interactions, manage and control complex business transactions and enable seamless integration with the client's business processes and technology. Service Stream's technology solutions cover a broad range of business applications including:

Automated Customers Care Solutions: Interactive Voice Response (IVR) Speech Recognition solutions Computer telephony integration Automated agent services Complex call routing solutions: Virtual call centres Skills based routing Voice over IP solutions Call overflow solutions Workforce Management Solutions: Work allocation, tracking and reporting systems Contractor and workforce scheduling systems Inventory and Logistics management solutions

Customer and Campaign Management Applications: Customer Relationship Management (CRM) Systems Campaign Execution Systems Campaign effectiveness monitoring Financial processing systems: Financial transaction gateways IVR based credit card processing Web based credit card processing Insurance assessment systems Service rating and billing solutions Integration solutions: Customer data network integration Customer call centre and telephony integration Customer applications and database integration