A leading telecommunications provider with a logistics warehouse and fulfilment centre required an outsource partner to link with their systems, people and processes to independently provide the front end customer care facility to take and manage orders from their network of retailers throughout Australia.

Solution

Service Stream provided a small Contact Centre facility with state of the art processes, systems and a team of dedicated personnel to receive and manage customer orders via phone, fax, the web and mail. The team ensure that all orders are accurately entered into the inventory and warehousing application to enable the client to provide accurate fulfilment of those orders. Service Stream personnel are also trained to provide detailed product information to the customers ensuring the customer is ordering the right product and that the order value is maximised which thereby increases the clients revenue.

Outcome

Service Stream's ability to integrate systems, people and processes with the client has ensured a successful supply of their products to their customers nation wide. Continued commitment, desire and Service Stream's experience in adding value to the supply chain through its leading customer Contact Centre, ensures a mutually beneficial and long term relationship between Service Stream, the client and the client's customers.