A leading telecommunications provider with a national chain of distribution outlets required a partner to provide a solution to process, vet for accuracy, approve payments and store large volumes of legally binding contracts. Outsourcing this work allowed the telco to focus on its core activity of sales and marketing.
Service Stream provided a team that delivered mail room services, document validation, accurate data entry, file storage and retrieval. A software application has been custom built to suit the unique requirements, which has enabled the efficient management of large volumes of documents. Reconciliation of the data between a number of systems both internally and externally is required, along with detailed analysis of each contract for accuracy. Service Stream also uses sophisticated reporting tools to provide daily reports that allow the following:
- Tracking of all documents received and processed,
- The number and type of queries answered,
- Interrogation of statistics on various products, to assist analysis of sales demographics and popularity.
Today, Service Stream process in excess of 50,000 contracts per month. Service Stream's systems and application interface directly with the customers' to allow daily remittances for on-time payment to distributors, and real time information on products sold. The processes put in place by Service Stream allows the customer to maintain focus on its core activities, because the "back-office" functions are being handled efficiently and cost effectively.
|
