Service Stream is a leading provider of Outsourced Contact Centre solutions, delivering a wide range of services from short-term campaigns through to complex multifaceted customer interactions. Handling in excess of 1.5 million customer interactions each month in its state of the art facilities, Service Stream has a proven track record and wealth of experience in providing Contact Centre solutions.

Service Stream Solutions' Contact Centre services are underpinned by technologies which support and enhance the customer experience. These technologies include CRM, CTI, online reporting, voice messaging, attendant console desktop, security systems, custom application development and support.

Service Stream currently delivers solutions in partnership with many of Australia's top organisations. Utilising the latest technology, great people, tried and tested business processes it delivers a quality customer experience, efficiently and effectively. Service Stream's Contact Centre solutions include:

• Inbound / Outbound telesales management
• Customer care services for complex, multifaceted customer interactions
• Directory assistance and messaging
• Acquisition and retention campaigns
• Event and disaster management
• Customer Administration
• Logistics and Fulfilment
• Technology

At Service Stream we believe partnerships, service quality and people are the key to building successful Contact Centres.

Case Studies:

• Credit Card Launch
• Election Campaign
• Directory Assistance
• Mobile Phone Customer Care
• Customer Acquisition