Service Stream provides a range of outsourced 'back-office' or administrative functions which typically focus on order management.

Service Stream provides outsourced order management services for several clients. Service Stream's tailored solutions facilitate the order initiation by phone, fax, e-mail, mail and / or the web and thereafter manages the order using a sophisticated in-house application through the following steps:

• Order validation
• Confirmation with the customer (if required)
• Administrative processing of the order
• Data entry
• Product or service activation / delivery
• Billing

Service Stream's aim is to deliver 100% customer satisfaction with the provision of accurate and timely order processing. Reporting is available via an 'on-line' reporting tool, which enables the client to view reports on a daily basis. Reporting needs are customised in consultation with the client and may be amended easily with minimal lead-time.

Case Studies:

Order Management
Insurance Claims
Contract Processing and Management