We have three established businesses that operate in this space – Service Stream Communications, Total Communications Infrastructure (TCI) and Service Stream Infrastructure Services. Working in tandem, these companies ensure that Service Stream provides national network infrastructure products and services that enable the profitable and on time delivery of today’s modern telecommunications networks.
Radhaz Consulting is a NATA accredited and independently operated consultancy providing a range of essential services to the Radio Communications industry. Services include electromagnetic emissions (EME) testing / consulting, risk management consulting, RF Awareness training, site auditing and measurement and reporting.
We help our customers with the following services:
Network Design
We undertake public and private network design using the latest tools and with experienced people who understand the process and semantics of network design at locations all over Australia.
Site Acquisition
We are experienced in securing sites for telecommunications infrastructure, such as cell sites via our TCI division. We are able to provide a full turnkey solution or part solution working with your internal site acquisition team.
Construction
Part of being such a well known provider of services in Telecommunications is our ability to also construct telecom infrastructure. This could be pit and pipe construction in CBD or Rural area's all the way up to turnkey data centers, and everything else in between.
Connect & Install
Operating a large ticket of work organisation as we do, we always have excess capacity for your work. We run a state-of-the-art Job Scheduling and Dispatch system that allows us to blend employees with contractors in a way that it becomes seamless from a resource perspective. We couple this with a focus on getting the best customer experience possible and presto - you have the capability you have always dreamed about !
Repair & Maintenance
The focus on the best customer experience possible drives our capabilities. Professional Repair and Maintenance in telecommunications is key to ensuring your brand is perceived positively, and this is how we run our operation.
Training
Training is an area often overlooked by others. It is an integral capability to ensure that service delivery occurs in an assured manner. We have our own RTO, called Milcom which is a leader provider of the essential skills and qualifications for the telecommunications industry. Its that good, we use them ourselves !
EME Services
Our services in the Electro Magnetic Emissions area are focussed on leveraging our extensive practical experience of Australia's telecommunications networks.
Customer Care
We prefer to call it Customer Experience Management. We are very serious about how we treat your customers, and the impression we make on them. Having our own Call Centre with experts in managing customer expectations is a key ingredient to delivering a great customer experience.
Customer Acquisition
Getting customers for your products is something we are real good at. We do it differently to most, in that we focus on getting the right customers, and we approach them in a way, that makes the sale easy for the customer to buy. Our existing customers tell us they are very impressed with our results !
Back Office Processing
We are able to handle back office functions for telecommunications companies and service providers. We are experienced and seasoned in dealing with the Australian telecommunications industry, and we have the staff to keep your back office running. We are able to provide you resources and capabilities to make processing of your front and back office transactions as smooth and painless as possible. We are trusted by some of the largest telecom's companies in Australia to do this for them, so we must be good at it.
Help Desk
A full Help Desk service is offered by our Customer Care operation for Telecommunications. We are skilled in running helpdesks for a variety of industries using our modern helpdesk technology and we can also handle multichannel customer contact as well. Contact us for your next project to see how competitive we can be.
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