Our team currently delivers solutions in partnership with many of Australia's top organisations by utilising the latest technology, employing great people, and effecting tried and tested business processes.
Our services include:
• Contact Centre management, administration and telesales;
• Hosted solutions; and
• Managed field services such as upgrades and maintenance.
Contact Centre
We offer complete end-to-end solutions to customers in the areas of inbound/outbound telesales management; customer care services for complex, multifaceted customer interactions; acquisition and retention campaigns; event and disaster management; customer administration; logistics and fulfilment; and phone management solutions.
Hosted Solutions
We also offer a range of services that cover the design, development, and maintenance of large scale, high availability systems. The business supports multi-channel interactions via web, voice, touchtone/IVR/speech, SMS and email. What sets us apart is our ability to not only develop these types of systems but to utilise them to deliver service outcomes on a daily basis to the public. This gives us valuable insights into the day-to-day running of each individual system and allows us to understand how they can be most effectively integrated and deployed as part of an end-to-end solution.
Managed Field Services
Our team has developed a thorough understanding of ICT philosophies and objectives. We’re proud of our track record in managing change within the utilities, telecommunications and technology environments. The field services division provides real service benefits to the end customer through our innovation, flexibility and ’can-do’ attitude. We are the link between some of Australia’s largest utilities, telecommunications and technology companies and their end users.
Thousands of people use our services daily when:
• Using an ATM which we may have upgraded;
• Using ‘point of sale’ equipment at their local garage or retail outlet which we may maintain;
• Having a flutter at their local club on a gaming machine which we may maintain or upgrade;
• Logging on to their lap-top, PC or server which may come under one of our desk-side, desk-top or network support contracts; or
• Connecting their phone and broadband services when moving into a new house or estate.
Contact: info@servicestream.com.au
|
