With mobile data and video gaining momentum, the requirement has never been greater for a system to monitor and manage mobile expenditure. Developed by Service Stream, Mobile Real Time Management (MRTM) is an innovative web-based application enabling mobile service providers (carriers, resellers, mvno's) to offer their customers control on mobile expenditure. MRTM offers customers instant real time reporting and control which presents service providers with a value added differentiator, boosting customer acquisition and retention as well as reducing customer management costs.
Some of the worlds leading corporations across all industry sectors are enjoying the cost savings and other benefits of MRTM. Because corporate customers can self-serve all their mobile phone requirements, support calls to the mobile service provider's contact centre are reduced, thereby lowering the costs for both the service provider and the corporate customer.
From a secure web interface, authorised company personnel can set usage limits based on expenditure, time of day, numbers dialled. Different usage parameters can be set for different groups of users depending on business requirements. For example; one group can be limited to $30 worth of calls per month during business hours only; while another can have unlimited usage anytime. MRTM allows companies to suspend sim cards as well as the option of a personal prepaid service on the same mobile number. MRTM effectively converts mobile phone expenditure from an unknown variable to a fixed budgeted expense.
MRTM has an extensive reporting suite that allows corporate customers to instantly perform detailed analysis of mobile phone costs of individual employees or cost centres. The automated billing report by cost centre means that the companies will no longer need to reconcile mobile phone accounts producing even greater efficiency gains.
MRTM offers unprecedented reliability, scalability and transparently deploys on any network environment. MRTM is internet based and uses open software such as Oracle to ensure simple design integration and platform support.
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