Service Stream Limited is a publicly listed (ASX code: SSM) industrial services organisation. We provide outsourced field force management, technical support, customer contact and asset management services to the telecommunications and utilities sectors.

The Service Stream Group of Companies has a workforce of 4000 people and office locations in 51 urban and regional centres Australia wide. Our national footprint and expertise enables us to successfully tailor our equipment installation and maintenance services to the specific needs of our customers across industry sectors.

We are the link between some of Australia’s largest utilities and telecommunications companies and their end users. Thousands of people use our services daily when:

• Using a public payphone which we have maintained across the nation
• Connecting their phone and broadband services when moving into a new house or estate
• Calling directory assistance and sourcing information from one of our call centre operators
• Renewing their insurance with one of our call centre operators
• Having their residential power meter checked by one of our gas or electricity technicians
• Enjoying improved mobile phone coverage from a new telecommunications tower we have built

Service Stream provides flexible and proven solutions to customers through four key operating divisions:

Service Stream’s operating divisions are supported by the following businesses:

Service Stream Solutions Pty Ltd offers a complete end to end solution to customers in the areas of contact centre management (including directory assistance, mobile number portability, inbound and outbound calls and insurance management), hosted solutions (technology), specialist logistics and supply chain management, supply chain fulfilment capabilities (back office processes), administrative and information vetting field and distribution services.

Service Stream Communications Pty Ltd provides a range of network and specialist services to the telecommunications industry including labour hire, installation and maintenance (telephony and broadband) and recoverable works (including network design, project management, asset relocation, exchange works and construction).

Fibercom Technology Pty Ltd specialise in telecommunications infrastructure design, build and maintenance. Fibercom provide optical fibre, coaxial cable, copper cable and wireless infrastructure solutions to their customers. They also deliver wideband and broadband projects through to narrowband PSTN works.

General Purpose Group Pty Ltd (GPG) provides installation augmentation, recovery and maintenance services to the infrastructure industry. These include exchange works, mobile networks (AMPS, GSM, CDMA, WCDMA and 3G), customer access networks and transmission and switching technologies.

Total Communications Infrastructure Pty Ltd (TCI) is a specialist project management company working within the construction industry in the area of technology infrastructure deployment. TCI services include the deployment of mobile telecommunications base stations to greenfield locations and rooftops and specialist mobile infrastructure to in-building systems, HV towers, concealed sites and satellite earth stations.

Radhaz Consulting Pty Ltd is a NATA accredited and independently operated consultancy providing a range of essential services to the Radio Communications industry. Services include electromagnetic emissions (EME) testing / consulting, risk management consulting, RF Awareness training, site auditing and measurement and reporting.

Milcom is a Registered Training Organisation (RTO) providing certified training in the area of IT&T. Milcom has developed comprehensive training programs to cater for voice and data communications, security, electrotechnology, project management, contact centre and workplace trainers and assessors.

McCourt Dando is a civil contractor who provides turnkey solutions to the power, water and communications sectors. They offer extensive experience in the installation of new pipelines and the relocation of pipelines and trunk main projects through trenchless technology and traditional open cut methods.

AMRS (Aust) Pty Ltd delivers a range of metering services and associated field services to utilities and local councils. AMRS’s 800+ field-based employees provide meter reading, water and environmental management services, smart meters, consultancy, surveys, animal management services and after hours site management services on a national basis.

South East Qld Underroad Drillers (SEQUD) provides specialist civil excavation services to major councils, utility suppliers and mining companies. Excavation methods employed by SEQUD include directional drilling, auger boring and case boring.

Service Stream holds AS/NZS ISO accreditations for Quality Assurance 9001:2000, Environmental Management 14001:2004 and Safety Management AS/NZS 4801:2001. These accreditations ensure our work practices are highly developed and delivered to the highest Australian and international standards. Click here for further information on our Occupational Health & Safety, Environmental and Quality policies.